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OUR PRIVACY POLICY

Life Legal needs to collect and hold your personal information in order to provide legal services for you.

The kinds of personal information that we collect and hold

The personal information which we collect and hold will depend upon the nature of the business which we are asked to conduct on your behalf. At the least, we usually require you to provide your full name, address, contact details, occupation and date of birth for most matters.

In most instances we will require documentation where the nature of the business requires us to retain personal identification documents (such as a copy of your driver’s licence, passport, Medicare card and other identification documents where we are required to prove your identification when conducting business on your behalf).

In other matter-specific areas, we may require further personal information including your tax file number, financial and tax records, details of family members and details of memberships and associations which you are a member of.

In some cases sensitive information is required to be collected in the circumstances of a particular case which would include criminal history and health records.

How we collect and hold your personal information

We usually collect your personal information via an online verification of identity platform call Realaml. You will be sent a link to provide your online verification upon the opening of your file.

We may also collect your personal information via direct discussions with you, or from information which you provide to us in writing including by electronic transmission.

We often acquire your personal information from other sources such as your accountant, doctor or financial advisor.

We hold your personal information on our documented case files as well as in our computer database and email systems.

Why do we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information in the course of acting on your behalf according to the business which we are transacting on your behalf. We need that information to complete documents necessary to, for example, complete court documents on your behalf, to request information, documents or monies that might be owed to you.

We collect your personal information to comply with the ‘Customer Due Diligence’ requirements in the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). This includes to:

• establish and verify your identity before providing certain services to you or the person you are acting on behalf of

• assess and manage potential money laundering, terrorism financing, proliferation financing risks or related compliance risks associated with the provision of our services

• make reports required by law under the AML/CTF Act

• meet record keeping obligations under the AML/CTF Act.

We do not disclose your personal information beyond the reasonable expectation of your instructions according to the circumstances of each individual case.

We do not use or disclose your personal information for the purpose of providing data to third parties except where we are compelled by law to do so (for example in answer to a Subpoena served upon us, an Order of a Court such as a Search Warrant or to comply with a request to respond to issues raised by a regulator such as the Legal Services Commission or the Queensland Law Society) or to third-parties to assist with AML/CTF obligations including identity verification and storage.

We may also share your personal information with AUSTRAC or an entity in our AML/CTF reporting group Realaml to meet our legal and regulatory obligations under the AML/CTF Act or the AML/CTF Rules.

We may use your personal information for the purpose of direct marketing our other legal services to you, where you would reasonably expect us to do so.

How you may access your personal information and seek correction of the information

You have the right to access and correct your personal information held by us by contacting our Administration Officer on 07 4766 3770 – or email admin@lifelegal.com.au.

What happens if we cannot collect your information

If you do not provide us with your personal information, we may not be able to verify your identity and provide you (or the person you are acting on behalf of) with the services you have requested.

How you may complain about a breach of privacy

You may complain about a breach of the Australian Privacy Principles by raising your concerns with our Administration Officer whose contact details are set out above. We will do our best to respond to you within a reasonable time not later than 28 days after the date that you raise your concerns. If after that time your complaint has not been resolved to your satisfaction, you may refer your complaint to the Office of the Australian Information Commissioner on 1300 363 992 or email enquires@oaic.gov.au.

Overseas disclosure

It is not likely that we will disclose personal information to overseas recipients unless we are communicating in a particular matter with persons who are located overseas and we are doing so within the reasonable expectation of your instructions.

In cases where we are required to disclose your personal information to recipients outside Australia, we will comply with the Australian Privacy Principles (unless the overseas country where the recipient is located has an equivalent law to the Privacy Act 1988 in which case those laws also require us to comply with their privacy laws).